Refund Policy

Last updated: 26 October 2026

Prezentr Pass: 14-day refund

If Prezentr Pass is not right for you, you can ask for a refund within 14 days of your purchase. You do not need to give a reason.

If you used fewer than 100 of the AI credits included with the Pass, we refund the full amount.
If you used more, we refund the amount minus the credits you used, valued at EUR 0.01 per credit.

When the refund is processed, the Pass and its remaining included credits are removed from your account and the free plan applies again. Your decks are not deleted.

A Pass does not renew automatically and we never charge your card again. You pay once and use it for 6 or 12 months. When it ends you can renew at the same price, and we remind you before it does.

How to request a refund

E-mail [email protected]with the subject “Prezentr Pass refund”.
Write from the e-mail address of your Prezentr account, or include that address in the message.
Include the date of purchase and, if you have it, the invoice number.

We confirm your request within two business days and refund to the card you paid with, through our payment provider Monri Payments. Depending on your bank, the money can take several business days to appear on your account.

After 14 days

After 14 days, purchases are final, except where the Pass does not work because of a fault on our side that we cannot fix within a reasonable time. In that case write to us and we will refund you for the time left.

Prezentr AI credits

Credit packs are non-refundable once purchased, as described in our Terms of Service. Credits do not expire. Credits for an AI action that failed because of an error on our side are returned to your balance automatically.

Your legal rights

This policy adds to, and does not replace, the rights you have under mandatory consumer law, including the Law on Consumer Protection in Bosnia and Herzegovina, the Law on Internal Trade of the Federation of Bosnia and Herzegovina and, if you live in the European Union, the consumer law of your country.

Contact for refunds

Slideograph d.o.o.
Registration No. (ID broj): 4203127420001
Alipašina 45, 71000 Sarajevo
Bosnia and Herzegovina
E-mail: [email protected]