Refund Policy

Last updated: 18 October 2026

Prezentr+: 14-day refund

If Prezentr+ is not right for you, you can ask for a full refund within 14 days of your purchase. You do not need to give a reason.

How to request a refund

E-mail [email protected]with the subject “Prezentr+ refund”.
Write from the e-mail address of your Prezentr account, or include that address in the message.
Include the date of purchase and, if you have it, the order number from your payment confirmation.

We confirm your request within two business days and refund the full amount to the card you paid with, through our payment provider Monri Payments. Depending on your bank, the money can take several business days to appear on your account. When the refund is processed, Prezentr+ is removed from your account and the free plan applies again.

After 14 days

After 14 days, purchases are final, except where Prezentr+ does not work because of a fault on our side that we cannot fix within a reasonable time. In that case write to us and we will refund you.

Prezentr AI credits

Prezentr AI credits are non-refundable once purchased, as described in our Terms of Service. Credits for an AI action that failed because of an error on our side are returned to your balance automatically.

Your legal rights

This policy adds to, and does not replace, the rights you have under mandatory consumer law, including the Law on Consumer Protection in Bosnia and Herzegovina, the Law on Internal Trade of the Federation of Bosnia and Herzegovina and, if you live in the European Union, the consumer law of your country.

Contact for refunds

Slideograph d.o.o.
Registration No. (ID broj): 4203127420001
Alipašina 45, 71000 Sarajevo
Bosnia and Herzegovina
E-mail: [email protected]